Pme Report Final

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    PROJECT REPORT

    ON

    SUCCESS STORY OF AN

    ENTREPRENEUR

    COURSE CODE: IBM 902

    COURSE NAME: PROJECT MANAGEMENT AND ENTRPRENEURSHIP

    PROGRAM NAME: BE+MBA

    SEMESTER: 9TH2014-15

    SUBMITTED BY

    PRATEEK AGGARWAL (UM10405)

    ABHISHEK SACHDEVA (UM10801)

    VIVEK SINGH (UM10510)

    ARASHDEEP SINGH (UM10804)

    SUBMISSION: NOVEMBER. 2014

    SUBMITTED TO

    Dr. RAHUL KANWAR

    Panjab University

    Sector-25, Chandigarh -160014

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    CHAPTER 1

    REAL ESTATE MARKET IN INDIA

    Scenario of Real-estate market in pre recession period-

    Commercial real estate sector was in boom in India. In the last fifteen years, post

    liberalization of the economy, Indian real estate business had taken an upturn and is expected

    to grow from the USD14 billion to a USD102 billion in the next 10 years. This growth canbe

    attributed to favourable demographics, increasing purchasing power, existence of the new

    customer friendly banks &housing finance companies, professionalism in real estate and

    favourable reforms initiated by the government to attract global investors.

    Characteristics of the Real Estate Market in India

    Growing Market Demand-

    Realization of large commercial projects

    IPOsby developers

    Gradual organizationof themarketsin the Tier-I cities

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    Greater availability of information-

    Emergenceoftransparency and liquidity

    Entryof international real estate consultancies

    Governing legal framework relaxed by Government

    Competitive pricing

    Cause-effects

    This scenario is leading to the emergence of organized real-estatemarket in India.The

    property market in India has traditionally been unorganized and fragmented. However, the

    recent past has seen a consolidation of positions in the market asdevelopersare stretching

    theircapacitiestothemaximuminordertomeetthegrowing

    marketdemand,whichinturnhasencouragedlargeprojectswithsourcedfinancing.The

    IPOsbylargerealestatedeveloperslike Sobha,RahejaandDLFhaveledtoorganization

    ofthemarketintheTier-Icities,buttheTier-IIandTier-IIIcitiesstilldemonstratethe traits of an

    unorganized market. Whilst the Indian real estate market still lacks

    transparencyandliquiditycomparedtomorematurereal-estatemarkets,theincreasing

    requirementsofmultinationaloccupiers,aswellastheinfluxofinternationalproperty

    consultancieshasledtothe introductionofgreateravailabilityofmarketinformation, both in

    published and private formpushing the sector to an organized market form.

    DrivingForces-

    Statedbelow are the reasons that have led to the real estate boomin the country; booming

    economy; accelerated GDP to 8% p.a.

    Indiasemergence as an attractive off-shoring destination and availability of pool of highly

    skilled technicians and engineers. Development of large captive units of major players

    includes GE, Prudential, HSBC, Bank of America, Standard Chartered and AmericanExpress;

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    Rise in disposable income and growing middle class, increasing the

    demandforqualityresidentialreal-estateandreal-estateasan investment option;

    Entry of professional players equipped with expertise in real estate development;

    Relaxation of legal rulings and processes by the governing bodies encouraging investments

    in real estate;

    Improvement in infrastructure facilities

    Categorization-

    ThedemandfornewofficespaceinIndiahasgrownfromanestimated3.9millionsq.ftin1998toover16millionsq.ftin2004-05.70%ofthedemandforofficespaceinIndia

    isdrivenbyover7,000IndianITandITESfirmsand15%byfinancialserviceproviders

    andthepharmaceuticalsector.In2005alone,IT/ITESsectorabsorbedatotalofapprox30millionsq.ft

    andisestimatedtogenerateademandof150millionsq.ft.officespace

    acrossmajorcitiesby2010.Thisdataclearlydemonstratesthegrowthofthereal-estate sector in the

    country.

    Withreferencetotheavailabilityofinfrastructurefacilities,followingcitiesarecurrently attracting

    MNCs/corporate/real-estatedevelopers:

    Tier-I cities, Mumbai (Commercial hub), Delhi (Political hub) and Bangalore present day

    Bengeluru(Technologicalhub):

    i. Preferred option for many new market entrants

    ii. Command the highest international profiles and significant proportion of FDI

    iii. Offer qualified labour pool and the best infrastructure facilities

    iv. Exhibit development of sub-urban commercial real estate

    v. Yield of 9.510%

    Tier-II cities, notably Hyderabad, Chennai, Chandigarh, Kochi, Mangalore, Mysore,Thiruvananthapuram, Goa, Bhubaneshwar, Ahmedabad and Pune :

    i. Yield of 10.5-11.5%

    ii. Offer competitive business environments, human resources availability,

    telecommunications connectivity, quality of urban infrastructure

    iii. Attract high value IT, ITES and biotech corporate houses

    Tier III cities, like Cuttack and Jaipur:

    i. Low liquidity and still highly unorganized

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    SpecialEconomic Zones:

    i. 28 operational SEZs in the country, including those converted from Export Processing

    Zones (EPZ) to SEZ.

    ii. Development of SEZs in various segments such as multiproduct, Information

    Technology,Bio-technology,GemsandJewellery,Textiles and technology intensive

    industries.

    iii. Attractbothdevelopersandcorporatehouses.

    Real-Estate and Financing Trends in India

    Securitization-Fromtheperspectiveofcompanieswhowanttoselloffassets,securitizationschemes

    provide a greater diversity of alternatives to liquidate real estate. Securitization isprimarilyusedbythecorporatehousestoconvertthecorporatereal-estatetocommercialreal estate.

    RealtyFunds/ Realty Mutual Funds in India-

    InitiatedbySEBI,theREMFstruepotentialwouldbetappedonlyafterthesettingup of

    REITs,astheyinfuseconfidenceamonginvestorsbyservingascustodiansoftitle deeds.

    (REITspoolvariousreal-estateassets,includingwarehouses,buildings,industrialestates and

    parks, malls, commercial and residential premises and get listed on the stock

    exchangetoenableinvestorstobuyand sell. Theyaffordanopportunitytodiversifythe portfolio

    within that limited sense as well. However, SEBI has not allowed the creation of

    REITsinIndiaasyet,thoughREITsarewellestablishedinthemorematurerealestate

    markets.)CurrentlytheREMFsintheIndianmarketaretargetedattheHNISand corporate investors.

    STAND POINT

    Real estate sector is the second highest in employment generation.

    Contributes almost 5% to Indian GDP which is expected to be 6% in coming years.

    Increase in residential & commercial real estate, hotel accommodation and SEZ

    demand.

    IT/ITES sector and rising outsourcing trends have driven up demand for premium

    offices.

    Rapid growth in retail, hospitality, infrastructure makes it most lucrative investment

    area for next 5 to 10 years.

    It contributes to countrys infrastructure by buildings, roads, flyovers, highways etc.

    Overall it can be concluded that a un it increase in real estate sector can generate a

    fi vefold increase in national income.

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    CHAPTER 2

    About Bajwa Developers Limited

    Bajwa Developers Limited is a Public Company incorporated on 09 October 2001. It is

    classified as Indian Non-Government Company and is registered at Registrar of Companies,

    Chandigarh. Its authorized share capital is Rs. 100,000,000 and its paid up capital is Rs.

    10,932,900 (as per company website).Bajwa Developers Limited is flagship Company of

    BAJWA GROUP of COMPANIES, set up in the year 2001, are the PUDA approved

    promoters. And during this short span, it has not only covered many milestones in the real

    estate business but also proved itself in colonization and building dream homes for the people

    at large. The Company has made the dream houses of the people, an easy and comfortable

    effort. Bajwa Developers is committed to share its knowledge and expertise in real estate

    development for the benefit of the people and provide them the land at most economical and

    affordable cost. It has provided the people the best infrastructure within its townships. Mr.Jarnail Singh Bajwa who is the promoter and Managing Director of the Bajwa Group of

    Companies started this concept based on his firm perceptions at the age of 26 years. The

    unique way of observing and understanding reality and believing in the action and

    implementing the blue prints of his perceptions, are few of the basic qualities of Mr. Bajwa.

    Not only a successful businessman and a reputed colonizer, he is above all a very kind and

    altruistic person.

    COMPANY PROFILE-

    a) Established in 2001, Bajwa Developers Ltd. is amongst the pioneer premierInfrastructure Development Company in the region.

    b) The groups turnover is poised to be Rs 10,000 million.

    c) The Mega Township, Sunny Enclave is now expanded to a sprawling 1800 acres to

    2200 acres ( approx.)

    Business Overview-

    a) To provide plots/houses to customers at a reasonable prices.

    b) To give value for money to customers.BajwaDevelopers are committed to provide

    best quality infrastructure of road, sewerage, water and electricity.

    c) For good life style of our customers, the flagship society Sunny Enclave provides

    best quality of parks, street lights, parking areas, markets and schools.

    d) Serving customers with best efforts and services.

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    PROJECTS-

    a) SUNNY ENCLAVE, KHARAR (FIRST PHASE)

    b) SUNNY ENCLAVE, PATIALAc) SUNNY ENCLAVE, AUJLA (KHARAR)

    d) SUNNY ENCLAVE, KHANNA

    e) SUNNY ENCLAVE, PHASE II, KHARR (MEGA PROJECT)

    f) Apartments from Bajwa Developers Pvt. Ltd.

    Under Construction Apartments:

    Bajwa Amazon Towers Bajwa Paradise Apartment Bajwa Unique Tower

    WHISPERING VILLAS

    Whispering Villas are built up houses constructed by Bajwa Developers. These villas are

    developed for sophisticated lifestyle. With ultra modern amenities Whispering Villas is ready

    to set high standards for life luxury.

    FLOOR PLANS:

    http://www.realestatehungama.com/projects/bajwa-unique-tower-4500.phphttp://www.realestatehungama.com/projects/bajwa-paradise-apartment-4501.phphttp://www.realestatehungama.com/projects/amazon-towers-4499.php
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    Jasmine Villas are built up houses constructed by Bajwa Developers Ltd. The vision of the

    company is to provide the customers with very best of facilities and amenities available till

    date. Each and every requirement of the end-user was kept in mind while designing the villa.

    Floor Plan

    PALM VILLAS

    Palm Villas are built up houses constructed by BajwaDevleopers Ltd. These villas been

    planned ensure the very best of the ultra modern amenities. With state-of-the-art design bothin interiors and exterior Palm Villas is ready to be the benchmark for modern lifestyle.

    Floor Plan-

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    DAFFODIL VILLAS

    Daffodil Villas are developed by Bajwa Developers Ltd. Superior construction material and

    state of the art design are key features of these villas. The vision of the company is to develop

    strong faith by providing the best of facilities to the commuter.

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    CHAPTER 3

    Advertisement of Bajwa Township at MOHALI in real-estate

    section of leading newspapers....

    Sophisticated Li festyle I s the Main Motive of the Project Launched By Bajwa

    Developers Named-Ravinder Sharma

    6 Marla and 8 Marla independent villa and duplex villas are available. You can buy according to

    your budget and requirements. Almost all the houses are integrated with quality facilities for offering

    complete convenience to people. You can find shopping mall, hospital, golf course, landscaped

    gardens, swimming pool and quality schools nearby Sunny villa. Booking at Sunny Villas in Sec 74-A

    Mohali, www.harjirealtors.com/sunny_villas.php is gaining a lot of attention of people these days.

    24 hours security, water and electricity facilities along with general maintenance services are

    provided to owners. Sophisticated lifestyle is the main motive of the project launched by Bajwa

    Developers named Sunny Villas www.harjirealtors.com/sunny_villas.php. This project is well

    equipped with almost all the latest facilities to provide an outstanding living standard to people. The

    colony is located in Sec 74-A Mohali, and very close to the IT City, Mohali.

    This project is positioned at a very prime location and is very close to almost all the major points of

    Mohali and Chandigarh. It is located at NH 21 which simply means that it can give you outstanding

    returns even after years. Town is well equipped with all the latest materials such as modular kitchen,

    graceful wood in the doors and earthquake resistant infrastructure.

    You can also buy built up houses in Mohali www.harjirealtors.com/sunny_villas.php as there are

    numerous projects launched by Bajwa Developers. All the accommodations in Sunny Villa are mainly

    independent or duplex Kothis but you can also buy independent flats, apartments or built up houses at

    affordable price rates.

    Sunny Villas in Sec 117 Mohali is just like a project in Sec 74 A. Good space for parking is available

    and you can park up to 3 cars very comfortably.

    On the other hand, you can also consider duplex Kothi in Mohali which is another great option for

    people. It is a perfect option as you can buy Kothi at an affordable price rate. These duplex Kothis are

    not only earthquake resistant but have good provisions to stop fire.

    These 3 bedroom facilities are also well equipped with landscaped lawns and court. Dispensaries and

    community center are other facilities which you can access by buying accommodation in Sunny Villa.

    So, you can also consider a 4 bedroom house in Mohali in which the above same facilities are offered

    to owners. All the public amenities are also available to make the stay comfortable.

    It is extremely advantageous to buy a 3 bedroom house in Mohali

    www.harjirealtors.com/sunny_villas.php offered by Sunny Villa. It is a suitable option especially for

    joint families.

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    CHAPTER 4

    VISION & MISSION

    Vision

    To create a progressive organization that provides affordable housing and self contained

    mega townships, exhibiting state-of-the-art infrastructure and world-class amenities.

    Mission

    To contribute towards sustainable development in the region by creating affordable homes for

    the larger section of society with emphasis on efficiency, reliability and development.

    CMDs PROFILE

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    Born in a village named Hayatpur in Punjab, into an agriculture-based family1988, Mr.

    Bajwa, manifesting his passion for the motherland, joined the Indian Armed Forces for a

    short period of service. In1995, he initiated his own venture in the field of land and property

    development, purchased land in Ropar and Zirakpur; wherein he built societies by the names

    of Dashmesh Enclaveand SaraswatiViharenvisioned a real estate development companythat would provide a high quality affordable housing with international standards.In 2001,

    Mr. Bajwa, commenced a fresh new township project by the name of Sunny Enclave, spread

    out over a vast area covering the sectors 123, 124 & 125.

    Dissection of Departments at BDL

    H.R. Department

    Mr JS Bajwa directly heads it. When asked What is your leadership style? My leadership

    style is democratic says Mr. Bajwa. All my team members have the right to think and

    express their opinion to me.

    Flexitime/Staggered Work Time for its employees?

    Our H.R. department is working on this new concept to implement it at the grass-root level.

    At managerial level, it has already been implemented since 2010.

    Real Estate Brokerage Training Academy for aspiring Real Estate agents soon to offer a

    combined flavour of classroom learning and practical training, to make anybody fit for

    practice in the real estate domain. This includes provision of proper certifications and

    designations to all agents after they graduate from the academy.

    Marketing Department

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    Headed by GM (Sales): AdvSumeet Singh. He Joined the group in 2003 and sales

    department is responsible for achieving the sales targets in the different regions.

    Promotion departmentdecides on the type of promotion method for the products, arranges

    advertisements and the advertising media used. This chore has been outsourced to BR

    Advertising Services(advertising agency & marketing consultant).

    Expansion Strategies-Current Projects-

    Enclave is now expanded to a sprawling 1800 acres to 2200 acres (approx.) NRI Project

    targets at providing space and services such as House-keeping to NRIs from Canada and the

    USA. Apart from this, the enterprise also boasts of a wide overseas presence in major

    countries such as Canada, the USA and the UK, and involved in the development of

    residential towers as well as industrial skyscrapers in addition to infrastructure schemes and

    retail marts. NowBajwa Developers plan to repeat the history in PATIALA, KARNAL.

    Upcoming endeavours in Patiala and Karnal for areas over 100 acres and 25 acres

    respectively.

    Expansion Strategies-Projects in Pipeline-

    1.A proposal of Dedicated R&D Centre to study, analyze secondary data available and

    collection of primary data of their concern. Such sort of move would be 1st of its kind

    amongst its close competitors in Punjab Region.

    2.Based on secondary data from IBEF, Bajwa Developers Ltd has kept provision of at least 1

    world class malls to be built in each Commercial Project they undertake after Dec 2014.

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    3. Based on secondary data of IBEF, Bajwa Developers Ltd has kept provision of at least 2

    world class Educational hubs to be built in each Commercial Project they undertake after Dec

    2014.

    4.Amazon's Decision to Open First Brick and Mortar Storewhile $150 billion more will be

    spent online between now and 2018, $300 billion more will be spent offline during that same

    time. Clearly, the physical store is alive and well. Retailers are only beginning to capitalize

    on the tremendous opportunities for optimizing this channel.Bricks-And-Mortar Retailers

    Have One Big Advantage Over E-Commerce Companies. With no competitor not even

    thinking about this big drastic change which might boom the Retail Sector in Real Estate, we

    are planning to prepare a blueprint of such possibility Amazon, E-Bay, Flipkart opening its

    Brick and Mortar Showrooms in our commercial Real Estate Projects.

    Corporate Social Responsibility

    A strong believer of altruism and philanthropy, Mr. Bajwa has shouldered the responsibility

    of rural development and rural youth.

    Strengthening the roots he passionately did his bit to uplift the future of the nation by

    supporting various social causes, rural sports and education.

    For e.g. running a non-profit school for the children, the Sunny Public School, located in

    Sector 20, Panchkula.

    THE GREY AREAS TO BE WORKED UPON

    I-T raids on realty developers-12 premises of Bajwa Developers and Gil lco Bui lders raided

    Tribune News Service Chandigarh, September 2.In a major operation to uncover

    undeclared wealth, the Income Tax officials today raided nearly 12 premises of two top

    builders - Bajwa Developers and Gillco Developers and Builders, spread in tri-city and

    neighbouring areas.

    The raids, carried out by as many as 150 personnel of the I-T Department, were conducted

    simultaneously at the companys offices and residential premises of the owners.

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    According to officials, the search and seizure operations were still on till the filing of this

    report at 8 pm and they claimed that several incriminating documents had been seized and

    sealed.

    SWOT analysis

    Strength

    i. Employment and training opportunities in the field of construction

    ii. Private sector housing boom and commercial building demands

    iii. Construction of the multi building projects on the feasible locations in the country.

    iv. Good structured national network facilitates the boom of construction industry.

    v. Low cost well- educated and skilled labour force is now widely available across the

    country.

    vi. Sufficient availability of raw material and natural resources in the country is

    supportive for the industry.

    vii. Real estate development is on high and it is attracting the focus of the industry

    towards construction.

    Weakness

    i. Chances of Natural disadvantage are there.

    ii. Distance between construction projects reduces business efficiency.

    iii. Training itself has become a challenge.

    iv. Changing skills requirements and an ageing workforce may accentuate the skills gap.

    v. Improve in long-term career prospects is highly required to encourage staff retention

    and new entrants.

    vi. External allocation of large contracts becomes difficult.

    vii. Lack of clearly define processes and procedures for construction and its management.

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    viii. Huge amount of money need to be invested in this industry and inefficiency may lead

    to high level of risk.

    Opportunity

    i. Continuous private sector housing boom will create more construction opportunities.

    ii. Public sector projects through Public Private Partnerships will bring further

    opportunities.

    iii. Developing supply chain through involvement in large projects is likely to enhance

    the chances in construction.

    iv. Renewable energy projects will offer opportunities to develop skills and capacity innew markets.

    v. More flexible training delivery techniques are now available.

    vi. Financial supports like loan and insurance and growth in income of people is in

    support of construction industry.

    vii. Historical cultural heritages like the TAZ MAHAL encourage and provide a creative

    platform for the industry.

    viii. Remote areas in the country are easily accessible and plenty of land is available in thecountry.

    Threat

    i. Long term market instability and uncertainty may damage the opportunities and

    prevent the expansion of training and development facilities.

    ii. Current economic situation may have an adverse impact on construction industry.

    iii. Political and security conditions in the region and Late legislative enforcement

    measures are always threats to any industry in India. Infrastructure safety is a

    challenging task in construction.

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    CHAPTER 5

    Risks involved in the Real-EstateInvestmentMarket

    Liquidity risk

    Thereal estate investment market is still in its infant stage. The time required for liquidity of

    real estate property can vary depending on the quality and location of the property.

    Regulatoryrisks

    Intermsofpropertyownership,permissionfromtheReserveBankofIndiaisrequired

    forforeigninvestors.Forcapitalrepatriation,investorsneedtoapplyforapproval from

    theRBI,andforeigndirectinvestmentislimitedtoalimitedsetofopportunities(e.g. townships).The

    REMFsworkwithintheSEBIframework.Beingadevelopingand growing sector, the rules,

    regulations and legalities demonstrate frequent changes, making it seemas a cumbersome

    investment option to the investors.

    Property market transparency risk

    TheIndianpropertymarkethaslowtransparencywhencomparedtothemorematureand

    developedrealestatemarkets.Althoughmarkettransparencyhasimproved,reliable and

    consistentinformationontheIndianpropertymarketisstillnoteasilyavailable.There

    arealsomoreprofessionalduediligenceand valuationinstitutionsneeded.Thisholds true even for

    the Tier I cities.

    Macroeconomic risks

    Interestrates, inflation and exchange rate risks are amongst the important macroeconomic

    indicatorsandhaveshowndecreased volatility. Theprovisionoffacilitiesisinmany

    regions,stillinadequate (education, transport, and infrastructure).Theseriskfactorsarenot likely

    to disappear in the near future, impeding the development of the real estate sector.

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    Ownershipand Land Title Issues

    LackofinformationandlowtransparencyintherealestatesegmentinIndia,coupled

    withtheageoldpropertyrelatedissuesdiscouragestheinvestmentofthelargeplayersin the semi

    urban and rural areas thus slacking an overall growth of the realestate sector.

    NATIONAL REAL ESTATE DEVELOPMENT COUNCIL

    NAREDCO's mission is to improve the confidence level of both investors and consumers by

    bringing in fair practices through self- regulation. The rating of Real Estate developer and

    project would enhance the comfort levels of the consumers while making investment

    decisions, and also help developer to mobilise funds for their projects. A number of rating

    mechanisms are available in the market, but their acceptance and adherence by the consumers

    and developers is hindering the progress of real estate industry.

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    CHAPTER 6

    Conclusion

    Bajwa Developers has become a name to be reckoned with.

    The company has not only covered many milestones in the real estate business but also

    proved itself in colonization and building dream homes for people at large.

    The company has added many feathers to its cap by constructing multitudes of projects

    and many others are underway.

    Sales, Finance Dept. at BDL seems in good shape, but H.R. Dept. at BDL needs to go

    more professional. No layoffs even during the recession period raise many eyebrows.

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    Annexure-1

    Questionnaire(these replies were given by GM as Mr. Bajwa himself was not available.)

    Q.1 How frequently do layoffs occur at BDL?How does it affect the morale of

    employees?

    Reply- Rare. Our organization is quite small(as I consider) as compared to other Real Estate

    Firms in this domain. We select our employees very carefully. So, people hired way back in

    2003 are still working with us with same grit & determination which they had when newly

    hired.

    Q.2 What is the educational background of most senior level executives?

    Reply- Earlier we used to hire Managers just on basis of recommendation of our kith & kin,

    though all are post graduated either from Indias reputed B-Schools or from abroad.

    Q.3 In future,if real estate boom comes,what qualifications do you seek in new hire?

    Reply-All new manager level employees to be hired in near future would be MBAs from

    reputed firms. Earlier we even used to hire Managers just on basis of recommendation of our

    kith & kin (luckily it has worked for us till now),but now we aim to go more professional and

    inject our Organization with young blood from reputed B-Schools.

    Q.4 Considering all the people youve met in your line of work, what personal attributes

    are essential for success?

    Reply-As per me, Pin-pointed Focus on what you want to achieve is the only mantra to

    success.

    Q.5 Industry has changed dramatically in past 5 years. What have you seen from inside

    of your company?

    -Trend of nuclear families

    -A shift of mindset from PAY RENT to PAY EMIs

    -A shift from Individual houses to Flats

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    Q.6 Wheredo you think the changes will happen in next 5 years?

    All above mentioned changes assumed to happen for next 5 years(unless some drastic

    technological change occur),other changes possible in Real Estate Sector in next 5 years are:

    Amazon's Decision to Open First Brick and Mortar Store

    Bricks-And-Mortar Retailers Have One Big Advantage Over E-Commerce Companies

    Q.7 How many hours do you work in a typical day?

    Reply-24*7(he grins)I tend to sleep less, but there are many anecdotes when a Business

    Plan struck me while I was sleeping(laughs sarcastically)

    Q.8 How many hours do your employees work in a typical day?

    Reply-Timings are 10 am to 5 pm for employees lower to Managerial Cadre, Managers and

    above have no time constraints. We work 24*7.

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    Q.9 Does your organization allow Flextime/Staggered Work Time for its employees?

    Reply-Our H.R. department is working on this new concept to implement it at the grass-root

    level, at managerial level,it has already been implemented since 2010.

    SOURCE OF INFORMATION

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